Delivery Information

Delivery of Cleaning & Hygiene Supplies

Astral Hygiene delivers cleaning and hygiene supplies from our base in St Boswells in the Scottish Borders to customers throughout the UK. Whether you are ordering cleaning chemicals, paper products, washroom consumables or commercial cleaning equipment, this page explains the delivery charges, typical timescales and arrangements to check before ordering.

Our own local delivery service covers the Scottish Borders and surrounding areas, including the Lothians. For other destinations, orders are sent by courier or an appropriate delivery service for the goods. Larger machines and heavy consignments may need a pallet delivery.

 

Delivery Charges

Free Local Delivery: TD and EH Postcodes

Orders over £25 qualify for free local delivery.

This applies to delivery addresses with a TD or EH postcode. Additional charges for heavy or bulky goods may still apply, as explained below.

 

Standard Mainland UK Delivery

For mainland UK orders that do not qualify for free local delivery:

  • Orders over £75: free standard delivery.
  • Orders under £75: £8.50 plus VAT.

These rates exclude the Highlands and Islands. Heavy or bulky goods may carry an additional charge.

 

Northern Ireland, Channel Islands, Highlands and Islands

Additional delivery charges apply to these destinations.

Contact us with your postcode and the products you need so we can confirm the delivery charge before you order.

 

Heavy, Bulky and Palletised Goods

Some products require specialist transport or a pallet delivery. Additional charges apply where required, including for larger cleaning machines and 25-litre chemical containers that need palletisation.

These charges can still apply when your order qualifies for free standard or local delivery.

Check your delivery charge before completing payment. If you are unsure, contact our team with your postcode and the products required.

 

Local Delivery in the Scottish Borders and Lothians

Our local delivery service supports customers across Berwickshire, Roxburghshire, Selkirkshire, Tweeddale, Ettrick and Lauderdale, Peeblesshire and the Lothians. Orders to TD and EH postcodes qualify for free delivery over £25.

For businesses replenishing cleaning cupboards, kitchens and washrooms, local delivery provides a practical way to order everyday essentials. Contact us if you need to check arrangements for your address or have a particular delivery requirement.

 

How Long Does Delivery Take?

Stock items are usually dispatched within one working day. Mainland UK delivery typically takes one to four working days; the courier guidance below gives a usual timescale of two to three working days from receipt of order.

These are estimated times rather than a guaranteed delivery date. Local delivery depends on the area, while specialist equipment and palletised orders may take longer. If you need supplies for an opening, an event or a scheduled cleaning task, speak to us before ordering so we can check the products and delivery arrangements.

 

Heavy Goods, Cleaning Machines and Pallet Deliveries

Some products need different handling from a standard parcel. Larger cleaning machines, heavy chemical containers and other bulky items may require palletisation, with carriage charged separately.

Before ordering these goods, tell us about any access restrictions at the delivery address. Details such as steps, a narrow entrance or limited vehicle access help us check the proposed delivery arrangements. Please do not assume that a standard delivery includes positioning or installing equipment inside your premises.

 

Receiving Your Delivery

Please arrange for someone to receive and sign for the goods. Under our published delivery arrangements, parcels cannot be left unattended in a porch, shed or garage.

Check the number of parcels received and look for visible damage before signing. Record any damage with the driver and sign only for the parcels actually delivered. If anything is missing, damaged or incorrect, contact our team promptly with your order reference and details of the issue.

If you miss a delivery, follow the instructions left by the courier or contact us if you need assistance. Further information is included in the delivery questions below.

 

Deliveries Outside Mainland UK

Orders for Northern Ireland, the Channel Islands, Highlands and Islands are subject to additional charges. International shipments can also be discussed with our office for a tailored quotation.

Send us the delivery destination, postcode and a list of the products and quantities required. We can then check the appropriate arrangements for that consignment before you place an order.

 

Need Help with Delivery?

For a delivery quotation, an availability check or help with an existing order, call 01835 824 342 or email sales@astralhygiene.co.uk. Include your order number if you have already purchased.

You can also use our Contact Us page or visit Help & Frequently Asked Questions for guidance on ordering, account access and product selection.

Free Mainland delivery on orders over £75.00 excluding Highlands and Islands. Orders under £75.00 will be charged at £8.50

Local Orders with a TD or an EH postcode get free delivery over £25. 

For larger items such as Taski Machines, 25ltrs of chemicals or larger machinery which we have to palletise, we will charge the carriage back to the customer.  

All other orders will be subject to a delivery charge of £8.50 +vat. This is applicable for all orders within the UK, excluding Northern Ireland, Channel Isles, Highlands & Islands, where a surcharge will apply.

Deliveries will be dispatched in the order that they are received. Orders within Mainland UK will be sent using a courier company, and will normally take 2 - 3 working days from receipt of order.

We are able to supply our full range of products within Mainland UK.

International Shipments can be arranged, please contact our office for a tailored quotation.

If you do miss the first delivery attempt our couriers will leave a card to let you know that a delivery attempt has been made. This card will have your local delivery depot phone number on it. Simply call this number and tell the couriers what day you would like them to re-deliver on and they will arrange this for you. If you do not call the couriers they will automatically re-deliver on the next working day.

Unfortunately not, a signature is required for proof of delivery.

Before signing for your delivery please ensure that you check the delivery. All damages MUST be noted with the driver and only sign for the amount of parcels received.