Terms & conditions
Payment may only be by methods displayed on the Payments Page.
Delivery is by Royal Mail or Carrier eg DHL.
VAT is charged at the prevailing rate (20 %) unless otherwise specified.
Your details will be stored on a computer according to the terms of the Data Protection
All goods remain the property of this company until payment is made in full.
We reserve the right to refuse to supply goods.
Delivery, please allow 28 days for delivery, Most items are dispatched next day.
For exchange you will need to supply a copy of your receipt. If the goods are found to be
defective we will send a replacement within 28 days.
We reserve the right to change any advertised price before you place an order.
All products and services are subject to availability and may be withdrawn at any time.
If your order cannot be fulfilled you will be offered an alternative or given a full refund.
If payment is to be made by Visa, Mastercard, and Switch, your card will be debited from
your account before the dispatch of your purchase.
We will take all reasonable care, in so far as it is within our power to do so, to keep the
details of your order and payment secure, but in the absence of negligence on our part we
cannot be held liable for any loss you may suffer if a third party procures unauthorised
access to any data you provide when accessing or ordering from our site.
We request your name and address to enable us to provide you with an efficient after-sales
service but we WILL NOT pass you name and address to ANY third parties.
If you are not entirely satisfied with your purchase, you can return it within fourteen days
of the despatch date with your receipt, providing it is unopened. There may be a re-stocking
charge up to 35% of the cost of the items and the return postage, dependent on the size of
the consignment & the type of product and reason for return.
Goods are not sold on a trial basis except where specifically stated.
Claims for damage, non-functionality and mis-shipping must be made within seven days
You are responsible for ensuring safe delivery of the returned item.
Payment of the Price and VAT shall be due within 30 days of invoice unless other credit terms
have been agreed. In the event that the Contract requires payment to be made to Us before the
delivery of the Goods this will be communicated to You before We accept your order.You must
accept such provision before your order will be processed and payment in cleared funds will
then be due before delivery. Time for payment shall be of the essence.
Interest on overdue invoices shall accrue from the date when payment becomes due from day
to day until the date of payment at the rate permitted by the Late Payment of Commercial Debts
(Interest) Act 1998 and shall accrue at such a rate after as well as before any judgment.
If you fail to make any payment on the due date then without prejudice to any of our other rights
suspend or cancel deliveries of any Goods due to You and/or
appropriate any payment by You to such of the Goods (or Goods supplied under any otherContract with You) as We may in our sole discretion think fit.
You may not withhold payment of any invoice or other amount due to Us by reason of any right of
set off or counter claim which You may have or allege to have for any reason whatever.
We shall be entitled at all times to set off any debt or claim of whatever nature which We may
have against You against any sums due by Us to You.
All goods remain the property of Astral Hygiene until all sums owing are paid in full.
Astral Hygiene Reserve the right to amend these Terms and Conditions at any time.
These Terms and Conditions do not affect consumer statutory rights.
Astral Hygiene are committed to protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second,
to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes:
Astral Hygiene will not store any debit or credit card details on our system. Once the transaction
is complete, this information will be deleted.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we
hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We would like you to keep the Information about you up-to-date. You may change any of the basic
information we keep about you at any time by sending us an email listed on our contact us page
The personal information which we hold will be held securely in accordance with our internal
security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include
using a "cookie" which would be stored on your browser. You can usually modify your browser to
prevent this happening. The information collected in this way can be used to identify you unless
you modify your browser settings.
Cookies are tiny text files stored on your computer when you visit certain web pages. At
remember you when you return to our site.
To order products on astralhygiene.co.uk, you need to have cookies enabled - see the section
on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site
and use it for research purposes. Most web browsers have cookies enabled, but see Managing
cookies for help to turn them on should you need to.
Please note that cookies can't harm your computer. We don't store personally identifiable
information such as credit card details in cookies we create, but we do use encrypted information
gathered from them to help improve your experience of the site. For example, they help us to
identify and resolve errors, or to determine relevant related products to show you when you're
We're giving you this information as part of our initiative to comply with recent legislation, and to
make sure we're honest and clear about your privacy when using our website. We know you'd
expect nothing less from us, and please be assured that we're working on a number of other
privacy and cookie-related improvements to the website.