Frequently asked questions:

'How long will my delivery take?'

Usually delivered within 4 working days 8am - 9pm. *Free delivery on orders over £95 in a single transaction. Orders containing bulky/heavy items or super heavy items are not available for free delivery. 

​​​​​​​'I'm having trouble logging in, what do I do?'


'How can I pay online?'

Online you can pay by any of the following options:

    Visa/Visa Debit
    Visa Electron
    Maestro/ Maestro International
    American Express

Call us

To help us deal with your query, please call 01835 824342. We aim to resolve the majority of queries on the first call, however, for more serious enquiries this may take longer. You can also email us with you query at

For details on store opening times, telephone numbers and locations, use our contact us section.