Free delivery on orders over £25.00 in Scottish Borders & The Lothians
- Ettrick and Lauderdale
What are the delivery costs?
Orders that we receive above £95.00 exclusive of VAT will be sent carriage paid. For larger items such as Taski Machines, or larger machinery which we have to palletise, we will charge the carriage back to the customer. Any orders below will be subject to a delivery charge of £7.99 +vat. This is applicable for all orders within the UK, excluding Northern Ireland, Channel Isles, Highlands & Islands, where a surcharge will apply.
How long will my order take to be delivered?
Deliveries will be despatched in the order that they are received. Orders within Mainland UK will be sent using a courier company, and will normally take 2 - 3 working days from receipt of order.
What area do you deliver?
We are able to supply our full range of products within Mainland UK.
What if I miss the delivery?
If you do miss the first delivery attempt our couriers will leave a card to let you know that a delivery attempt has been made. This card will have your local delivery depot phone number on it. Simply call this number and tell the couriers what day you would like them to re-deliver on and they will arrange this for you. If you do not call the couriers they will automatically re-deliver on the next working day.
Can my delivery be left in my porch, shed, garage etc?
Unfortunately not, a signature is required for proof of delivery.
Signing for your delivery
Before signing for your delivery please ensure that you check the delivery. All damages MUST be noted with the driver and only sign for the amount of parcels received.
Click & Collect
If you have chosen to collect your order from our St Boswells trade counter please allow 2 hours from the time you placed your order. If you wish to collect before this time please give the office a call.
Our address is Astral Hygiene Ltd, Charlesfield Industrial Estate, St Boswells, Roxburghshire, TD6 0HH
Opening Times Monday to Friday 9.00am to 5.00pm
Please bring with you when you collect a copy of your receipt and proof of idenification, such a driving license.